Terms of Service

Last Updated: November 14, 2025

Welcome to HiddenFlightDeals. By accessing or using our website and services, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. Acceptance of Terms

By using HiddenFlightDeals' website, calling our phone number, or booking travel services through us, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.

2. Description of Service

HiddenFlightDeals operates as a licensed travel agency providing flight booking services, price comparisons, and travel assistance. We act as an intermediary between travelers and airlines, searching for competitive flight options and facilitating bookings.

Important: HiddenFlightDeals is an independent travel agency and is not affiliated with, owned by, or operated by any airline. We are authorized to book flights on behalf of multiple carriers.

3. Booking and Reservations

3.1 Booking Process: When you contact us to book a flight, our agents will search available inventory and present you with options. Bookings are not confirmed until payment is processed and you receive a confirmation.

3.2 Pricing: All prices quoted are subject to availability and may change until your booking is confirmed and paid. Prices include airline fares and applicable taxes and fees. We may charge service fees for certain transactions, which will be disclosed before booking.

3.3 Payment: Full payment is required at the time of booking unless otherwise specified. We accept major credit cards and other payment methods as indicated. Payment information is processed securely through third-party payment processors.

3.4 Booking Changes and Cancellations: All bookings are subject to the fare rules and policies of the respective airline. Change and cancellation fees vary by airline and ticket type. Non-refundable tickets cannot be refunded, though airline credit may be available subject to airline policies.

4. Airline Policies and Fare Rules

Each airline has its own policies regarding:

You are responsible for understanding and complying with all applicable airline policies. HiddenFlightDeals will provide relevant fare rule information, but the airline's terms and conditions govern your travel.

5. Travel Documents and Requirements

5.1 Passport and Visas: You are responsible for ensuring you have valid travel documents, including passports, visas, and any required health documentation. Requirements vary by destination and nationality.

5.2 Accuracy of Information: You must provide accurate passenger information, including names exactly as they appear on government-issued identification. Name corrections may incur fees or may not be possible depending on airline policies.

5.3 Travel Advisories: We recommend checking current travel advisories at https://travel.state.gov before travel.

6. Service Fees and Compensation

6.1 Our Compensation: HiddenFlightDeals is compensated through commissions paid by airlines and travel suppliers. In some cases, we may charge service fees for our booking assistance, which will be clearly disclosed before you complete your booking.

6.2 Service Fees: Service fees, when applicable, are non-refundable even if your flight is canceled or changed. Service fees are separate from airline change and cancellation fees.

7. Customer Service and Support

We provide customer service to assist with:

Availability: Our customer service team is available Monday-Friday 9am-7pm EST and Saturday 10am-4pm EST. For flight disruptions outside these hours, please contact the airline directly.

8. Limitations of Liability

8.1 No Liability for Airline Actions: HiddenFlightDeals is not liable for airline delays, cancellations, overbooking, schedule changes, or any other actions taken by airlines. These matters are governed by the airline's contract of carriage.

8.2 Service Limitations: We provide booking services to the best of our ability but do not guarantee:

8.3 Maximum Liability: To the maximum extent permitted by law, our total liability for any claim arising from our services shall not exceed the amount of service fees (if any) you paid to us for the specific booking in question.

9. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Indemnification

You agree to indemnify and hold harmless HiddenFlightDeals, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from:

11. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of HiddenFlightDeals or its licensors and is protected by copyright and other intellectual property laws. You may not copy, reproduce, or distribute any content without our written permission.

12. User Conduct

You agree not to:

13. Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

14. Dispute Resolution

14.1 Informal Resolution: If you have a dispute with us, please contact our customer service team first. We will work in good faith to resolve the issue.

14.2 Arbitration: Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive your right to participate in class action lawsuits or class-wide arbitration.

14.3 Governing Law: These Terms are governed by the laws of the United States and the state in which we are registered, without regard to conflict of law principles.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified Terms.

16. Termination

We reserve the right to refuse service, terminate accounts, or cancel bookings at our discretion, including for violation of these Terms or suspected fraudulent activity. Upon termination, applicable refunds will be processed according to airline policies.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and HiddenFlightDeals regarding our services and supersede any prior agreements.

19. Contact Information

If you have questions about these Terms, please contact us:

20. Special Notices

Average Savings Disclosure: Any average savings figures referenced on our website or in our marketing materials are based on historical customer bookings compared to publicly available online rates for comparable routes and dates. Individual results will vary based on multiple factors including destination, travel dates, booking timing, and availability. Savings are not guaranteed for all bookings.

Third-Party Services: Our services may include or link to third-party content, websites, or services. We are not responsible for the accuracy, legality, or content of these third-party services.